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Logistics Process Design for a Component Manufacturer Sirius Logistics worked with a component manufacturer, which had undergone significant and rapid growth to establish logistics practises within its organisation. The objective for the company was to avoid imposed change by developing the knowledge and understanding of its team so they determined the best way forward. Sirius Logistics facilitated this by working alongside team members to give them the focus and technical back up needed to identify areas for improvement and provide solutions. Their key measure of customer satisfaction is ‘On Time Delivery’. This was already measured externally, but the team wanted to measure it from within to assess the capability of their processes. Sirius Logistics designed and delivered the measure. The company has high calibre staff, who are very committed to its success. As the company has grown, so these personnel have taken on more responsibility. The magnitude of the tasks they now undertake needed to be controlled through process, giving them the time and space to manage exceptions, rather than the norm. We analysed the business processes and highlighted areas that could be systemised. Together with the team we developed specifications to deliver this change. They re-engineered their current processes to link customer orders to manufacturing to final delivery of order, giving supply chain visibility. The areas that they focussed on to improve performance were Stock Control and Component Tracking; Sales and Operation Planning processes; Material Requirements Planning for all parts; Bill of Material structure and Exception Reporting. Sirius Logistics became part of the team acting as coach and mentor and created the solutions together with the client. The key to successful implementation is ownership, and this team designed and implemented their own business process improvements. We have given them the knowledge and shared our experiences so that they have sustainable improvements and a vision of the future.
tel: 01295 670746
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